Refund policy

Last updated: July 05, 2026

Returns & Exchanges

It happens... We want you to feel confident in your purchase—and if something isn’t right, we’re here to help.

Any items purchased from Sky Diamond Jewelers, either in-store or online, must be returned in its original condition, with all packaging, unworn and unaltered in order to be eligible for return or exchange.

Return an In-Store Purchase

Items purchased in our retail store must be returned there. Returns are accepted for a full refund within 7 days of purchase on jewelry that is new, unworn and unaltered.

All returned items are subject to a full inspection, after which the return is accepted, a full refund will issued to your original form of payment.

Return an Online Purchase

To be eligible for return, your purchase must be in new, unused condition, in its original packaging, and may not be engraved, altered, or resized.

Returns are accepted for a full refund within 5 days of delivery receipt. To qualify for a full refund, a return request must be initiated by completing our contact us form and providing your order number. Item/s must be shipped back to us within 5 days of the date your delivery was accepted.

We'll review your return once we receive it, and once we have accepted it for return, we will process your refund or exchange as quickly as possible — usually within a few business days. Your refund should appear on your credit card statement in one to two billing periods.

In-Store Exchange / Store Credit Policy

After 7 days, we will accept an exchange of equal or more value, or issue store credit for up to 14 days of purchase on jewelry that is new, in unworn and unaltered condition.

This policy only applies to in-store purchases.

Condition of Items

To be eligible for return or exchange, items must be: Unworn, unaltered, and in original new condition.

The following are considered alterations and will make an item ineligible for return:

  • Ring sizing
  • Engraving
  • Chain shortening
  • Any form of customization or modification

Final Sale

The following are purchases are considered non-returnable and are final sale:

  • Custom design and CAD pieces, including Bespoke Engagement Rings
  • Special order items (anything not in-stock at time of purchase)
  • Engraved and personalized items
  • Altered or modified items i.e. sizing
  • Worn items
  • Clearance and estate sale purchases

Shipping & Delivery

Every shipment is handled with the same level of care and precision as the pieces inside it. Great things come in small packages! Once your order is processed, we take great care in packaging your items to prepare for a speedy shipment.

Standard Shipping

  • FedEx 2-Day: $35
  • FedEx Overnight: $45
  • Orders for overnight delivery must be submitted by 3pm ET, Monday through Thursday
  • Any order placed after 3pm ET Thursday will be shipped the following Monday
  • Signature is required on delivery for all orders

Shipments to Alaska and Hawaii are shipped UPS 2-Day

Sorry, we are unable to ship to a PO Box address or internationally

Processing Time

While we make every effort to process your order as soon as it is placed, we may need up to 48 hours to complete your order.

  • In-stock items typically ship within 1–3 business days
  • Custom and special order items will ship once production is completed and approved.

You will be notified with tracking information as soon as your order is shipped.

Shipping Costs

  • Shipping costs are calculated at checkout unless otherwise specified
  • Original shipping fees are non-refundable

Delivery Responsibility

Once a package is marked as delivered and signed for, responsibility transfers to the recipient.

We strongly recommend:

  • Shipping to a secure location
  • Ensuring someone is available to receive and sign for the package

Returns & Return Shipping

  • Customers are responsible for return shipping costs
  • All returned items must be shipped fully insured

Sky Diamond Jewelers is not responsible for items lost, stolen, or damaged during return transit.

Shipping Address Accuracy

Please ensure all shipping information is entered correctly at checkout.

We are not responsible for delays or losses due to incorrect or incomplete addresses.

High-Value Shipments

For security purposes, we may:

  • Require additional verification
  • Delay shipment until confirmation is completed

This is done solely to protect our clients and ensure safe delivery.

Availability

Most of our styles are available for immediate shipment, but some items or ring sizes may be unavailable. In these situations, we will contact you to determine if you’d prefer to special order the item or cancel your order. Special orders are final sale and not eligible for return or exchange. Pricing may change for special ordered items and you be notified prior to your order being placed. Sky Diamond Jewelers reserves the right to cancel any online order. In this event, all funds will be refunded to the purchaser. 

Engagement Rings & Diamonds

At Sky Diamond Jewelers, we believe your jewelry should grow with you. Our Lifetime Diamond Upgrade Program allows you to invest with confidence—knowing your diamond can evolve alongside your story.

Natural Diamond Upgrade (Loose Diamonds & Engagement Rings)

We proudly offer 100% value upgrades on natural diamonds purchased from Sky Diamond Jewelers.

  • Receive 100% of your original diamond’s purchase value
  • Applied toward a new natural diamond of greater value
  • The new diamond must be greater than the value of the original purchase

This ensures a meaningful upgrade while maintaining the integrity of the program.

Natural Diamond Stud Earrings Upgrade

Your everyday essentials should grow with you too.

We offer a lifetime upgrade program on natural diamond stud earrings:

  • Receive 100% of your original purchase value
  • Applied toward a new pair of natural diamond studs of greater value

Whether you're increasing size, upgrading quality, or refining your look, your original investment always works in your favor.

Eligibility Requirements

To qualify for upgrade:

  • Original diamond or studs must be purchased from Sky Diamond Jewelers
  • Items must be in good condition
  • Original documentation may be required

What This Program Does Not Apply To

  • Lab-grown diamonds
  • Lost or damaged stones
  • Diamonds not originally purchased from Sky Diamond Jewelers

Our Philosophy

We don’t believe in one-time purchases—we believe in long-term relationships. This program is designed to give you confidence today, and flexibility for tomorrow. Because the right piece doesn’t just mark a moment—it evolves with it.

Repairs & Services

At Sky Diamond Jewelers, our relationship doesn’t end when you leave the store—it’s just beginning.

Every piece we create is meant to be worn, enjoyed, and lived in. Our lifetime care philosophy is built around helping you maintain the beauty, integrity, and longevity of your jewelry for years to come.

Complimentary Lifetime Care

We proudly offer complimentary lifetime cleaning and inspection on all jewelry purchased from Sky Diamond Jewelers. This includes:

  • Professional cleaning and polishing
  • Prong and setting inspection
  • Basic wear evaluation
  • Soft or porous gemstones, including emeralds and pearls, are gently cleaned by hand

Regular maintenance helps prevent future damage and ensures your piece continues to perform the way it was designed.

We recommend bringing your jewelry in every 6 months for inspection.

30-Day Workmanship Warranty

We stand behind the quality of our craftsmanship.

  • All repair work completed by Sky Diamond Jewelers is covered under a 30-day workmanship warranty
  • This warranty applies only to the specific repair performed
  • If a repair fails due to workmanship within this period, we will correct it at no cost

This warranty does not cover:

  • General wear and tear
  • New or unrelated damage
  • Issues caused by impact, misuse, or external forces

What Lifetime Care Does Not Cover

Fine jewelry is delicate by nature. While we’re here to maintain and support your pieces, certain situations fall outside of warranty coverage. Lifetime care does not include:

  • Loss of stones (including center stones or accent diamonds)
  • Damage from impact, accidents, or improper wear
  • Excessive wear, thinning, or metal fatigue over time
  • Theft or loss of the piece

For these reasons, we strongly recommend obtaining jewelry insurance for valuable items.

Repairs on Non-Sky Diamond Jewelry

We are happy to evaluate and service jewelry not originally purchased from us, however:

  • Not all pieces are suitable for repair
  • Some items may be too fragile or structurally compromised

We reserve the right to decline work on items that present a high risk during the repair process.

Our Philosophy

We believe in creating jewelry that lasts—and in standing behind it with service that reflects that commitment.

Our goal is simple:

To give you confidence not just in the moment you purchase your piece, but every time you wear it.

Bridal Client Perks

When you purchase a complete ring from Sky Diamond Jewelers you receive lifetime client ring care perks for your engagement ring & wedding band . A “complete” ring is one where both the center gem and the ring setting are purchased from Sky Diamond Jewelers.

Lifetime Cleaning & Inspection on your Engagement Ring & Wedding Bands

  • Hard stones such as diamonds and sapphires receive ultrasonic and steam cleaning
  • Metal oxidation removal
  • Prong Inspection and review of metal wear

Gold & Platinum Maintenance

White Gold Maintenance: Over time, white gold will start to show natural yellow undertones. To restore that bright silvery tone, our maintenance service includes, rhodium, cleaning, and polishing of your ring at half the price of our usual service charge.

Gold & Platinum Polishing: Over time, yellow gold and platinum jewelry may show light scratches and dents, contact us to schedule a light polishing at half the price of our usual service charge.

Ring Sizing

Your first ring sizing is on us! We want your ring to fit just right—bring your Engagement Ring in for a complimentary ring sizing—up or down—up to two full sizes performed at the discretion of our jeweler and the ability to size your ring while maintaining its structural integrity.

Additional Policies

Ring Sizing Policies

We offer complimentary ring resizing (up or down 1 size) when you purchase an in-stock item. Special ordered purchases (such as wedding bands) are not eligible for a complimentary resizing and should be ordered in your finger size. Sizing service will be at an additional fee.

  • All sized items are final sale.
  • Please allow 5-10 business days for an item to be sized.
  • Ring sizing more than 1 size up or down from the stock ring size will incur additional charges or require a special order.
  • To guarantee accurate sizing, please get in touch and we'll mail you a ring sizer, or you can download our printable ring sizer here.
  • For online orders, we'll let you know as soon as possible if there will be a delay in your order in the event the ring you purchased cannot be sized or must be special ordered.

Deposit Policy

Deposits for custom orders, special orders, including bespoke engagement rings is 50%. Custom orders, special orders, and bespoke engagement rings are final sale. Deposits are non-refundable.